FAQ

Delivery is free for Project 10 subscriptions.

Delivery will be made 7-10 days after payment is made.

First, verify that your shipping address is correct. If the address is correct, and you are unable to locate it, please contact admin@cravein.co with subject stating ‘missing parcel’ and ‘order ID’.

Project 10 is a subscription plan introduced to our pioneer subscribers. Whenever you share with a friend to join CRAVEIN using your referral link, you will be rewarded with cashbacks! You will receive your bonus once your friend also signs up for Project 10 subscription plan. But wait, there’s more – not only will you receive cashbacks from referring your friends, you can earn extra cashbacks if your referred friend refers to his/her own friends! In short, you will receive cashbacks not only from the friends you have shared with, but also from anyone within your lineage of referral. ​ Please note, this cashback is limited to the pioneer subscribers only, while slots last.

Subscription can be made at any day of the month.

You will receive 3 packets of CRAVEIN Organic Coffee every month.

Plans will be auto-renewed every month, and charges will be deducted from your credit card on each billing date (You may refer to ‘Manage My Memberships’ under Subscriptions to view your plan’s next billing date). As no notifications will be given, you are strongly advised to monitor your billing cycle. If you do not wish to keep your plan, please remember to cancel them before your next billing date.

You may cancel your plan at any time. Go to ‘Manage My Memberships’ under Subscriptions. Cancellations will take effect on the next billing date.

Subscription plan is non-refundable. If you wish to unsubscribe, remember to “Cancel Plan” before the next billing date.

We reserve the right to make any changes to your plan at any point in time. Please note that Project 10 subscription plan is of limited availability and once it is fully subscribed, it will no longer be available.

1. SIMPLY share CRAVEIN’s product with unlimited number of loved ones and friends using your unique referral code. ​ 2. At the end of the month, you will receive $5.55 for each successful monthly subscription by your loved ones and friends.

You will continue to receive your cashbacks every subsequent month, for as long as you and your friend(s) remain a Project 10 subscriber.

We presently offer Paylah!, PayNow and debit into your bank account during the last week of the month. The CRAVEIN team will contact you to discuss your preferred mode of payment.

The cap of cashback varies for every subsequent year you continue as a pioneer subscriber. Year 1 - 2: S$2000 Year 3 - 4: S$3000 Year 5 - 9: S$5000 Year 10: S$10,000

Your cashback might not have been tracked due to the following reasons: 1. Your friend keyed in the referral code wrongly. 2. Your friend may have ordered through other third-party platforms instead, and did not purchase the Project 10 subscription plan on our official website. 3. There was a cancellation of your friend’s order. Cashback is only awarded for every successful purchase and will not be awarded for cancellations.

We accept all forms of major credit and debit cards including Visa, MasterCard, American Express. Please note that your credit card will be charged on a monthly basis.